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1. Ethoca Chargeback Alerts

Paysia’s partnership with Ethoca enables merchants to receive real-time alerts when a customer initiates a chargeback. Ethoca's global network connects merchants, issuers, and acquirers, providing early warning alerts before a chargeback is officially filed. When a dispute is raised, merchants have the opportunity to resolve the issue directly with the customer, such as by issuing a refund or addressing the underlying cause of the complaint.

By taking immediate action when an Ethoca alert is received, businesses can prevent the chargeback from progressing, saving money and maintaining a healthy relationship with their acquiring bank. This proactive approach reduces chargeback ratios and helps merchants protect their merchant accounts from closure or penalty fees.

2. Rapid Dispute Resolution (RDR)

Paysia supports Visa’s Rapid Dispute Resolution (RDR) service, a tool designed to automate chargeback resolution. RDR uses pre-established rules to automatically resolve disputes at the pre-dispute stage, issuing refunds to customers without the need for manual intervention from the merchant. This automation process is particularly beneficial for businesses that process high transaction volumes or have limited resources to handle disputes.

RDR minimizes the manual workload associated with chargeback management while also ensuring customers receive quick resolutions to their concerns. Merchants can customize the rules that trigger automatic resolutions, providing control over when and how disputes are settled. This not only improves customer satisfaction but also helps merchants avoid chargebacks altogether by resolving disputes at the earliest stage.

3. Cardholder Dispute Resolution Network (CDRN)

Another key component of Paysia’s chargeback prevention strategy is integration with Verifi’s Cardholder Dispute Resolution Network (CDRN). CDRN connects merchants directly with card issuers to provide a collaborative dispute resolution process. When a dispute is raised, the CDRN system notifies the merchant before the chargeback is filed, allowing the merchant to resolve the issue with the customer through a refund or another solution.

CDRN offers merchants more control over the dispute process and reduces the time spent managing chargebacks. It also helps reduce the chargeback ratio by catching disputes early and offering resolutions that don’t result in formal chargebacks. CDRN is especially useful for high-risk industries that experience frequent disputes and need a reliable system to reduce chargeback volumes.

4. Real-Time Monitoring and Alerts

Paysia’s chargeback alert system provides merchants with real-time monitoring tools that detect and notify them of any potential disputes. With our platform’s robust analytics and reporting features, merchants can track dispute trends, identify common causes of chargebacks, and take corrective actions to prevent future issues. The combination of Ethoca, RDR, and CDRN gives businesses a comprehensive view of their chargeback risk and empowers them to take proactive steps to resolve disputes.

5. Fraud Prevention and Risk Mitigation

In addition to chargeback prevention tools, Paysia’s platform includes advanced fraud detection and risk management features. By utilizing machine learning, real-time data analysis, and customizable fraud filters, our system identifies suspicious transactions before they become chargebacks. This multi-layered approach helps merchants minimize the risk of fraudulent transactions, reducing both chargebacks and revenue loss.

6. Automated Dispute Management

Paysia’s platform streamlines dispute management by automating many of the time-consuming aspects of chargeback processing. Whether it’s responding to alerts from Ethoca or resolving disputes through RDR and CDRN, our system automates key steps to reduce the manual workload for merchants. Automated workflows enable businesses to resolve disputes faster, ensuring a smoother customer experience while protecting their revenue.

Conclusion

Paysia’s chargeback alert and prevention solutions offer a comprehensive suite of tools to help businesses reduce chargeback risks and streamline dispute resolution. With Ethoca alerts, RDR, and CDRN, merchants can take proactive action to resolve disputes early, prevent chargebacks, and maintain healthy relationships with their acquiring banks. Combined with our advanced fraud prevention tools and automated dispute management, Paysia provides merchants with the support they need to minimize chargeback losses and protect their business.

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